Drawing on narrative analysis, this paper analyses the 2013 Fifth Regulatory Review of the license of an Australian casino as a case study focused on the framing and articulation of ‘responsible gambling’ (RG) in the Review. Part 1 sets out the policy and regulatory context for the licensing review of Melbourne’s Crown Casino. Part 2 overviews the structure/content of the Review; the key messages of the Reviewers’ narrative and its main recommendations. In reflecting on the Review in Part 3, analysis focuses on the investigation and recommendations regarding Responsible Gambling, which has gained recent policy priority. The analysis interrogates the Review’s findings, narratives, processes and evidentiary base in relation to how it presents and assesses casino performance on RG. In doing so, it focuses on the Victorian Commission for Gambling and Liquor Regulation’s Review’s framing of RG; sources of evidence drawn on by the Review; an assessment of the casino’s loyalty club feature ‘Play Safe’, as an RG measure; the Review’s assessment of casino performance on RG and its Code of Conduct in particular; and the Review’s framing of RG recommendations. It concludes with reflections on governance issues raised by the Review, the need for more focus on the neglected area of regulatory licensing and enforcement (OECD, 2011; 2012; OECD & European Commission, 2009) and the need for independent regulatory reviews that address conflicts of interest on the part of both Government and the Regulator.
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机译：本文基于叙事分析，分析了《 2013年第五次澳大利亚赌场牌照监管评论》，该案例研究的重点是“负责任赌博”（RG）的构架和表达。第1部分列出了墨尔本皇冠赌场许可审查的政策和法规背景。第2部分概述了审查的结构/内容；评论者叙述的主要信息及其主要建议。在反思第3部分中的回顾时，分析重点放在有关负责任赌博的调查和建议上，这已成为近期的政策重点。该分析会询问《评论》的调查结果，叙述，流程和证据基础，以介绍和评估RG赌场的表现。在此过程中，重点关注维多利亚州赌博和酒类监管委员会对RG的审查框架；审查得出的证据来源；作为一项RG措施，评估了赌场的忠诚度俱乐部功能“ Play Safe”；评论对RG赌场行为的评估，尤其是其行为准则；以及本评论对RG建议的框架。最后总结了对本次审查提出的治理问题的思考，需要更多地关注被忽略的监管许可和执法领域（经合组织，2011； 2012；经合组织和欧洲委员会，2009），以及需要对解决冲突的独立监管进行审查政府和监管机构的利益。
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